Your installer got paid. Your lender gets paid every month. But the one thing nobody owns — the utility's Permission to Operate (PTO) — sits stuck between the installer, the utility, and the city, while you pay the solar loan and the full electric bill for a system producing nothing.
We are a small homeowner-side service. We rebuild your project as a clear timeline, name exactly who owes the next step, and chase them in writing, every week, until your system is live — or until we've proven it can't move and handed you the evidence pack to take further.
Free audit first — no card, no obligation. If you hire the chase afterwards, it's $49 to open your case, and $150 only when your system goes live — never connected, never charged the $150. If we can't move your project in 45 days, your $49 comes back.
A solar project has to pass through a chain: contract → permit → installation → inspection → utility interconnection (PTO) → net metering. Break one link and everything stops — but every company in the chain can honestly say "it's not with us."
Meanwhile the loan clock doesn't stop. Homeowners in this spot commonly pay $250–$450 a month in combined loan payments and full-price electricity for a system that generates $0. Complaint files are full of projects stuck three, six, even twelve months this way — not because the fix is hard, but because nobody's job is to chase it.
That chasing is our job. We don't install, we don't sell solar, and we don't work for installers, utilities, or lenders. We work for the homeowner — the only side of the table that currently has nobody on it.
Most stuck projects aren't broken. They're waiting on one named deliverable — a re-inspection nobody booked, a document the utility asked the installer for months ago. Our work is finding that deliverable, naming who owes it, and applying documented, escalating pressure until it lands.
You tell us five things: your installer, your utility, your lender (if you know it), your contract and install dates, and the last thing that happened. We check the installer, permit, PTO, lender, and net-metering stages and send you a one-page map: where your project is stuck, who owes the next action, and a first escalation letter, drafted free.
If you hire us, it costs $49 to open your case; the remaining $150 is charged only when your system goes live. We chase in writing on a fixed weekly ladder: installer first, then lender and utility in parallel, then prepared complaint drafts (BBB, state licence board, utility regulator, CFPB) if the ghosting continues. Nothing is ever sent in your name without your written approval of the exact letter.
Every week you get a five-line status note: what moved, who is blocking now, what we sent and what they replied, your money clock, and the one next step. The chase runs until your system is live. If a dated completion plan is in writing at week 8, we stay on your case until switch-on — no extra charge, no week-8 walk-away. If we hit a hard wall instead, we close honestly, in writing, with your evidence pack and your $49 refunded.
| When | Who gets chased | What happens |
|---|---|---|
| Week 0 | Kickoff with you | Timeline and blocker list confirmed; authorization signed; first letter approved by you. |
| Week 1 | Installer + lender | Installer gets a written demand naming the exact deliverable owed, with a 7-day reply deadline. Lender is notified the project is incomplete while payments run. |
| Week 2 | Installer + utility | The paper trail is put on record; the utility is asked in writing what is missing and whose court it's in. |
| Weeks 3–4 | Regulators (drafted by us, filed by you) | BBB, licence-board, and utility-regulator complaints are drafted for your approval; the installer is notified they are filed. |
| Weeks 5–6 | Lender + installer | The lender gets the full stalled timeline; the installer is offered the off-ramp: a dated written completion plan ends the escalation. |
| Weeks 7–8 | Endgame | PTO lands — or a dated plan is in writing and we stay on the case until your switch-on — or the honest hard-wall call: chase closed, evidence pack handed over, $49 refunded in full. |
$49 now — $150 when you're live
One project, one address. $49 opens your case, paid before the chase starts. The remaining $150 is charged only when your system receives Permission to Operate — if it never goes live, you never pay it. No hourly billing, no percentage of anything, no upsells. The free audit costs nothing and comes first, so you can see your own project's map before you decide anything.
If we can't move your project in 45 days — no substantive response and no dated plan from installer, lender or utility after the full escalation ladder — your $49 comes back. "Substantive" means a real answer about your project — a document filed, a date booked, a plan in writing — not an auto-reply or a "we're looking into it." That includes hard walls: if your installer turns out to be insolvent or unlicensed, we stop, hand you the evidence pack, and refund the $49 in full — there are no partial refunds and no other refund terms. These terms are in the intake agreement, in writing, before you pay.
"We chase, document, and escalate. We cannot make your installer, utility, or lender act, and we do not guarantee PTO or any date. What we guarantee is the work: every touch sent on schedule, every reply logged, and a clear status note to you every week."
We guarantee the work, never the outcome. Anyone who promises you a switch-on date is guessing with your money.
Your $49 back if nothing moves. If, within 45 days of kickoff, the full ladder has been run and no installer, lender, or utility has given a substantive response or a dated plan, we refund your $49 in full. The $150 exists only on switch-on: it is charged when your system goes live, and not before, and not if it never does.
We are not lawyers. Pretty Good Publishing is not a law firm and nothing we write is legal advice. Complaint drafts are administrative drafts that you review and file as your own.
You approve every letter. Nothing is sent to your installer, utility, or lender in your name until you have approved the exact draft in writing. We act only as your named, authorized representative — and you can revoke that authorization in writing at any time.
Our liability is capped at the fee you paid. Full terms — scope, payment, cancellation and refund — are individual checkboxes on the intake form. No work begins until every box is checked.
The audit is free. The chase is $49 to open your case, and $150 charged only when your system goes live — never connected, never charged the $150. There is nothing else to buy.
The audit comes back as a one-page map of your project. For the chase: most stuck projects that are going to move, move within 2–6 weeks of documented chasing — that's an estimate from the pattern of these cases, not a promise. Some projects hit a hard wall (an insolvent or unlicensed installer) and won't move at all; if that happens we tell you plainly, stop, and hand over the evidence pack.
For the free audit, just five things: installer name, utility, lender if you know it, contract and install dates, and a few lines on what happened last. For a paid chase we also ask for the contract, your loan details, and your contact-attempt history — the intake form lists everything, and no work starts until you've signed the authorization and approved the first letter.
Then chasing them is pointless and we'll say so. The case converts to a hard-wall closeout: we compile your timeline and documents into an evidence pack you can take to the state licence board, the Attorney General, your lender, or a lawyer — and your $49 is refunded in full. (The $150 is only ever charged on a live system, so there is nothing else to give back.)
No — and be wary of anyone who does. We can't make a utility or installer act. We guarantee the work: every chase letter on schedule, every reply logged, escalation through the full ladder, and a clear status note to you every week. And if the full ladder produces no substantive response and no dated plan within 45 days, your $49 comes back.
No. Pretty Good Publishing is not a law firm, and nothing in this service is legal advice. We prepare administrative complaint drafts; you review them and file them as your own.
Because the chase is documented and it doesn't stop. A homeowner's voicemail is easy to ignore; a dated written record — copied to the lender who funds the installer's pipeline, and ready to file with the licence board — is how stalled projects get a named owner and a date. It doesn't always work. When it can't, the same record is your evidence pack.
Tell us your installer, your utility, and when your system was installed. We'll map where it's stuck — free.